---
title: "Support · Locus"
description: "Get help with Locus: contact support by email, troubleshoot common issues, and find where your notes, backups, and version history are stored on your Mac."
url: https://locusnotes.app/support
---

# Support

Got a question, found a bug, or have an idea? Email [sn@locusnotes.app](mailto:sn@locusnotes.app?subject=Locus%20support) and you’ll hear back from the person who makes Locus, usually within two days.

[Email support](mailto:sn@locusnotes.app?subject=Locus%20support)[See common questions](https://locusnotes.app/support#common-questions)

## Common questions

### Where are my notes?

On your Mac, in ~/Library/Application Support/Locus. In Finder, press ⇧⌘G and paste that path. Your backups and page history live there too, and Time Machine backs it all up like any other folder.

### How do I get my notes out?

Go to File ▸ Export. You can save a page as Markdown, HTML, or PDF, or export the whole workspace. The files Locus saves are readable without it, so you’re never stuck.

### I lost some changes

Press ⌘K and choose Version History. Locus keeps earlier snapshots of every page, so you can pick one and restore it.

### I can’t unlock Locus

App Lock uses your Mac’s own Touch ID, Apple Watch, or login password, and Locus never sees any of them. If Touch ID isn’t working, type your Mac login password at the prompt.

## FAQs

**Where can I find pricing?**

See the [lifetime offer](https://locusnotes.app/#pricing) for current pricing and what’s included.

**I paid, but where is my license?**

If you were returned to the activation page after paying, your key was shown there. It’s also in your receipt email from Dodo Payments, so check your spam folder. Still missing? Email [sn@locusnotes.app](mailto:sn@locusnotes.app?subject=Locus%20support) from the address you used to buy, with your order reference if you have it. Don’t pay again to retrieve your license.

**How do I activate my license?**

Open Locus downloaded from this website and choose **Locus ▸ Check for Updates…** to get the latest version. Click **Upgrade** at the bottom of the sidebar, paste the key from your Dodo Payments receipt, and click **Activate**. The Mac App Store version isn’t covered by this license. Step-by-step help is on the [activation page](https://locusnotes.app/activate).

**How do I move my license to a new Mac?**

A license can be active on up to 3 Macs at a time. On the Mac you’re leaving, open **Settings ▸ License** and click **Deactivate This Mac**, then activate it on the new one. If the old Mac is gone or won’t start, email [sn@locusnotes.app](mailto:sn@locusnotes.app?subject=Locus%20support) from your purchase email address with your order reference, and we’ll help you move it.

**Checkout failed, or I may have paid twice**

Check for a receipt and confirm your payment status before trying again. If you were charged or see duplicate payments, email [sn@locusnotes.app](mailto:sn@locusnotes.app?subject=Locus%20support) with any order references. Only retry a confirmed failed payment, using one checkout tab.

**How do I request a refund?**

Email [sn@locusnotes.app](mailto:sn@locusnotes.app?subject=Locus%20support) from your purchase email address with your order reference and refund request. We’ll review it and reply with the next steps.

**How do I update?**

The Mac App Store version updates through the App Store. The version downloaded from this website checks for signed updates automatically and can be updated from **Locus ▸ Check for Updates**.

**How do I contact support?**

Email [sn@locusnotes.app](mailto:sn@locusnotes.app?subject=Locus%20support) with anything at all. If you are reporting a problem, it helps to include your macOS version, the Locus version from **Locus ▸ About Locus**, and what you did just before it happened. Screenshots are welcome. Please do not send your notes — they are yours, and they are almost never needed to diagnose a problem.

**How do I report a bug or request a feature?**

Send it to [sn@locusnotes.app](mailto:sn@locusnotes.app?subject=Locus%20support). Reproduction steps are the single most useful thing you can include — even a rough “it happens when I paste into a toggle” is enough to start from. Feature requests are genuinely wanted; a good deal of Locus exists because someone asked.

**What about privacy and terms?**

Your notes stay on your Mac. Download email addresses and checkout records are handled separately from your notes; Dodo Payments processes payments. See the [Privacy Policy](https://locusnotes.app/privacy) and [Terms of Use](https://locusnotes.app/terms) for the full detail.

## Still need a hand?

[Email support](mailto:sn@locusnotes.app?subject=Locus%20support)